---
title: Two copies error troubleshooting
description: "### **Solution 1 - Windows Firewall** 1. Go to **Start or Windows button** on your **main computer** and type **Windows Firewall.** 2. Select**Windows Firewall**or**Windows Defender Firewall.** 3. If there is a message saying that the firewall is managed by a…"
url: "https://salon-software.com/kb/two-copies-error-troubleshooting/"
updated: "2020-07-14"
category: Troubleshooting
---

# Two copies error troubleshooting

### **Solution 1 - Windows Firewall**

1. Go to **Start or Windows button** on your **main computer** and type **Windows Firewall.**
2. Select**Windows Firewall**or**Windows Defender Firewall.**
3. If there is a message saying that the firewall is managed by a different program (ex. McAfee, Norton, Kaspersky, etc), **STOP** now and go to the next solution.
4. Click **Advanced Settings** on the left side.
5. Click **Inbound Rules.**
6. Click**New Rule...**
7. Select**Port**and click **Next**.
8. Type **6262** into the **Specific local ports** box and click **Next**.
9. Click **Next** 2 more times.
10. Type **Insight Port** into the **Name** box and click **Finish**.
11. Try running Insight on one of your workstations.

### **Solution 2 - 3rd Party Firewall**

Refer to your 3rd party firewall documentation on how to open a port. Allow **TCP port 6262** to connect to your main computer.

Here's a few common ones:

**Norton:** [https://www.akruto.com/firewall-configuration/norton-360-firewall-configuration/](https://www.akruto.com/firewall-configuration/norton-360-firewall-configuration/)

**McAfee:** [https://support.shaw.ca/t5/internet-articles/how-to-open-a-port-in-mcafee-internet-security/ta-p/5732](https://support.shaw.ca/t5/internet-articles/how-to-open-a-port-in-mcafee-internet-security/ta-p/5732)

**Kaspersky:** [https://support.kaspersky.com/us/11589](https://support.kaspersky.com/us/11589)

These adjustments only have to be made to the main Insight computer.

### **Solution 3 - ADS.ini Configuration**

1. Click on the Windows or Start button and type "CMD"
    ![](https://cdn.filestackcontent.com/AoHmPxSQ82bJFoQfnhBQ)
2. **Open** either the **CMD** or **Command Prompt** option that shows up.
3. A black window will open, type in **ipconfig**, hit **Enter** and look for the **IPv4** Address. (*Note: The IP can be different than what is shown below*). If you have 2 IPv4 addresses you can try these steps with both and test.
    ![](https://cdn.filestackcontent.com/Tkb3nQQSqC9MGczUYakf)
4. **Write the IP(s) down**.
5. Go back to the **Start or Windows button** and **type C:\Insight** and hit **Enter**.
    ![](https://cdn.filestackcontent.com/PuizKR4YRg64j7iFJH6F)
6. Find the **ADS** file in the folder that opens and open it in Notepad. Change the IP where it says "LAN_IP=" to the IP you wrote down.
    ![](https://cdn.filestackcontent.com/uz7P3QQjmISZhRD3ACfA)
7. Click **File** and **Save**. Then close the Notepad.
8. Go to the **Windows or Start button** and type **Services** and click on the Services app.
    ![](https://cdn.filestackcontent.com/SJAcWSVpT2m2b2jH3Zpq)
9. Find and restart the **Advantage Database Server**
    ![](https://cdn.filestackcontent.com/DDCuXuDVRPiPlXEQqRRX)
10. **Start Insight** on the main computer first, then the workstation.

If none of these solutions work, please call our support office.