---
title: Trustwave troubleshooting
description: "## Update Windows Before doing anything else, make sure Windows is completely up-to-date. ## Disable TLS 1.0 - **Run Internet Explorer** as Admin - Go to the **options cog wheel** in the top-right - Click **Internet Options** - Click the…"
url: "https://salon-software.com/kb/trustwave-troubleshooting/"
updated: "2020-07-14"
category: Troubleshooting
---

# Trustwave troubleshooting

## Update Windows

Before doing anything else, make sure Windows is completely up-to-date.

## Disable TLS 1.0

- **Run Internet Explorer** as Admin
- Go to the **options cog wheel** in the top-right
- Click **Internet Options**
- Click the **Advanced tab**
- Scroll to the bottom and **disable** 'Use TLS 1.0' and 'Use TLS 1.1'

## SSL or Certificate Issue (Local Insight Only)

When a Trustwave scan fails on these points it is often extremely vague, however here are some things to try:

1. **Contact Trustwave** and register the 'insightdns.com' address as a trusted host
2. If scan is failing on Online Booking port, you can try switching to the **SSL port** so it runs on **HTTPS.****Important:**This will change the link on your website to require https:// instead of http://
    To do this:
   - **Right click** the Online Booking icon at the bottom-right in windows ![](https://cdn.filestackcontent.com/B3nTbaAQTCagM0FPWUYW)
   - Click **Open**.
   - Switch the ports and click **Update![](https://cdn.filestackcontent.com/OycjImqbQIyHdQ660aNk)**
   - **It will prompt you that it wont take effect until online booking restarts,**so right click the icon again and click **Exit**, then find the **Insight Online icon** on your desktop to run it again.![](https://cdn.filestackcontent.com/muN5mPH6RhOzUIdJzhCt)