---
title: Remote Access Troubleshooting
description: "### **Solution 1 - Update Thinstuff** Follow the steps on how to update the Thinstuff program here: > [How to update Thinstuff (For Remote Desktop)](https://salon-software.com/kb/how-to-update-thinstuff-for-remote-desktop/) [“How to update Thinstuff (For Remote Desktop)” — Insight Software](https://salon-software.com/kb/how-to-update-thinstuff-for-remote-desktop/embed/#?secret=EaPFLatSzd#?secret=6fFB3cqWNl) Then test your remote access.…"
url: "https://salon-software.com/kb/remote-access-troubleshooting/"
updated: "2020-07-14"
category: Troubleshooting
tags:
  - ira
---

# Remote Access Troubleshooting

### **Solution 1 - Update Thinstuff**

Follow the steps on how to update the Thinstuff program here:

> [How to update Thinstuff (For Remote Desktop)](https://salon-software.com/kb/how-to-update-thinstuff-for-remote-desktop/)

[“How to update Thinstuff (For Remote Desktop)” — Insight Software](https://salon-software.com/kb/how-to-update-thinstuff-for-remote-desktop/embed/#?secret=EaPFLatSzd#?secret=6fFB3cqWNl)

Then test your remote access.

### **Solution 2 - Windows Firewall**

1. Go to **Start or Windows button** on your **main computer** and type **Windows Firewall.**
2. Select**Windows Firewall**or**Windows Defender Firewall.**
3. If there is a message saying that the firewall is managed by a different program (ex. McAfee, Norton, Kaspersky, etc), **STOP** now and go to the next solution.
4. Click **Advanced Settings** on the left side.
5. Click **Inbound Rules.**
6. Click**New Rule...**
7. Select**Port**and click **Next**.
8. Type **3389** into the **Specific local ports** box and click **Next**.
9. Click **Next** 2 more times.
10. Type **Remote Port** into the **Name** box and click **Finish**.
11. Try running Insight on one of your workstations.

### **Solution 3 - 3rd Party Firewall**

Refer to your 3rd party firewall documentation on how to open a port. Allow **TCP port 3389** to connect to your main computer.

Here's a few common ones:

**Norton:** [https://www.akruto.com/firewall-configuration/norton-360-firewall-configuration/](https://www.akruto.com/firewall-configuration/norton-360-firewall-configuration/)

**McAfee:** [https://support.shaw.ca/t5/internet-articles/how-to-open-a-port-in-mcafee-internet-security/ta-p/5732](https://support.shaw.ca/t5/internet-articles/how-to-open-a-port-in-mcafee-internet-security/ta-p/5732)

**Kaspersky:** [https://support.kaspersky.com/us/11589](https://support.kaspersky.com/us/11589)

 

**Note:** These adjustments only have to be made to the main Insight computer.

**Note:** If none of these work please call support. Your port may be something that is not the typical TCP 3389 and may require more technical knowledge of your individual setup to resolve.