---
title: How to refund a product or service
description: "[How to refund a product or service](https://www.youtube.com/embed/NfSasubW2_s?feature=oembed) 1. Go to the **Sales** button 2. Double-click the **client/guest on the left side** that you are trying to refund. 3. Click the **Services** or **Products** button on the top left of the…"
url: "https://salon-software.com/kb/how-to-refund-a-product-or-service/"
updated: "2021-08-20"
category: Sales
---

# How to refund a product or service

[How to refund a product or service](https://www.youtube.com/embed/NfSasubW2_s?feature=oembed)

1. Go to the **Sales** button
2. Double-click the **client/guest on the left side** that you are trying to refund.
3. Click the **Services** or **Products** button on the top left of the Sales screen (depending on what you are refunding.)
4. **Double-click the product or service** on the left side of the screen to select it, then pick the same employee who originally sold it to them (If you don't pick the same employee you may see issues with commission later.)
5. Set the **Quantity** to a **negative** amount (ex. -2 quantity refunds 2 of that item)
6. Click **Add**
7. If you are refunding in Cash click **Finish**, if not go to the next step.
8. Click the**Payments** button.
9. **Select the pay-type** you are refunding to (Cash, Credit, etc.)
10. Insight should automatically apply the refund to that pay-type. You just have to add it.
11. If the **balance owing is $0** you have done this correctly and can finish the invoice.

If you have any trouble with this process please submit a ticket or call our support line at 1-800-805-4532.