---
title: How to fix a product having an incorrect On Order amount
description: "### **Fix 1** 1. Go to **Products**, then**Retail Products.** 2. Select **any** product. 3. **Right click** where it says **Stock and Ordering Information**, you will get the option to **Fix On Order Amounts**. ![](http://salon-software.com/wp-content/uploads/fix-on-order.png) 4. **Click** Fix On Order Amounts.…"
url: "https://salon-software.com/kb/how-to-fix-a-products-on-order/"
updated: "2020-09-30"
category: Troubleshooting
---

# How to fix a product having an incorrect On Order amount

### **Fix 1**

1. Go to **Products**, then**Retail Products.**
2. Select **any** product.
3. **Right click** where it says **Stock and Ordering Information**, you will get the option to **Fix On Order Amounts**.
    ![](http://salon-software.com/wp-content/uploads/fix-on-order.png)
4. **Click** Fix On Order Amounts.
5. **Test to see if the order order amount still exists**, if it does, move to Fix 2.

### **Fix 2**

1. Go to **Products**, then **Purchase Orders**.
2. Set your **Sort By** drop-down to **Order Status.
    ![](http://salon-software.com/wp-content/uploads/PO-Sort.png)**
3. **Void** or **Receive** any old purchase orders that were left from a long time ago. They most likely have the product on that order.
   - **Note:** If the order is in **receiving** status, the only way to get rid of it is to set all of the Order Amts to 0 and receive the purchase order. If the order amts are 0, then it won't adjust your on hand counts.
4. **Once those old purchase orders are voided or received**, check the On Order amount on your product again. It should be resolved.