---
title: How to connect to cloud or remote
description: "### Printing (optional, only supported on Windows or Mac Computers) **If you are an Insight Cloud user and need to print**download TSPrint for cloud printing here: **[For Windows](https://www.terminalworks.com/downloads/tsprint/TSPrint_client.exe)** **[For MacOS](https://www.terminalworks.com/downloads/tsprint/macosx/TSPrintClient.zip)** Download and open the TSPrint_Client.exe file. You can find this…"
url: "https://salon-software.com/kb/how-to-connect-to-cloud-or-remote/"
updated: "2025-02-17"
category: FAQs
tags:
  - hosted
---

# How to connect to cloud or remote

### Printing (optional, only supported on Windows or Mac Computers)

**If you are an Insight Cloud user and need to print**download TSPrint for cloud printing here:

**[For Windows](https://www.terminalworks.com/downloads/tsprint/TSPrint_client.exe)**

**[For MacOS](https://www.terminalworks.com/downloads/tsprint/macosx/TSPrintClient.zip)**

Download and open the TSPrint_Client.exe file. You can find this in the downloads area of your browser. Once you've opened it, follow the steps to install it.

When it is installed, Insight Cloud will automatically print to your default printer.

### **On a Windows Computer**

1. Click on the **Start menu** and type **Remote** and click on the icon that pops up **Remote Desktop Connection** (**If on an older computer:** Click Start - All Programs - Accessories - Remote Desktop Connection)
    ![](https://cdn.filestackcontent.com/oCihpsGJQWiz6f3EZ4XK)
2. Type in the **Computer**:  ****[SERVER ADDRESS provided by Insight Support]****
3. Click ****Show Options
    ![](https://cdn.filestackcontent.com/5jLoN4vYR0ifcT3KDHCG)****
4. Check off ****Allow me to Save Credentials****
5. Click the **Local Resources**tab and change **Apply Windows Key combinations** to **On this computer**
    ![](https://cdn.filestackcontent.com/oEQrlIpS36q5CI5SY9Fn)
6. Click **Advanced** and change If server authentication fails to ****Connect and don't warn me
    ![](https://cdn.filestackcontent.com/AljNRon8ShyjSg3IqcMY)****
7. Click back to the **General** tab
8. Click  **Save As**
9. Save to Desktop as filename ****Insight Remote.****
10. Click **Save**
11. Click **Connect**

Username = **USERNAME that Insight Support provided**Password = **PASSWORD that Insight Support provided**

> **Note:**Call support if you are missing the username, password or server.

### **On All iOS devices,****Macs,****Androids, and Chromebooks**

1. 1. Go to the **App store/Google Play store** on your device
   2. Search for and download **Windows App******(icon is a white box with 4 blue squares)****

> **Note:** For Apple devices, MacOS 12.0 or iOS/iPadOS 17.0 or later is required.
>  For Android devices, Android 11 or later is required.
>  You may need to update to be able to download the app.
>
>
>
> Older versions of the app may be named **RD Client or Remote Desktop.**

1. Open **Windows App**
2. Click the plus sign to add a new connection
3. Select****'PC'****or****'Desktop'(older versions)****
4. PC Name/Hostname: '****SERVER' that Insight Support provided****
5. Click ****Save****
6. **User Account/Credentials -**tap **Enter every time -**tap ****Add User Account/Add Credentials****
7. Username: **USERNAME that Insight Support provided**Password:****PASSWORD that Insight Support provided****
8. tap ****Save****
9. tap the **back ⇐ arrow**
10. tap ****Save****
11. Double Tap to connect to your Insight connection
12. For **mobile** or **tablet** users: You must tap and drag to move the mouse. To switch out of mouse mode, do the following:![](http://salon-software.com/wp-content/uploads/iphonerdp.gif)

**Note:**Call support if you are missing the username, password or server.

### Troubleshooting

View the [**Troubleshooting Insight Cloud/Remote Connection**](http://salon-software.com/kb/troubleshooting-insight-cloud-remote-connection/) article.