---
title: Cloud printing not working since Mac OS update to Catalina or newer
description: "**Note:**Be sure to follow these steps in order. ### **Update TSPrint** Be sure to update/install TSPrint by downloading and installing the newest TSPrint client here: [https://www.terminalworks.com/downloads/tsprint/macosx/TSPrintClient.zip](https://www.terminalworks.com/downloads/tsprint/macosx/TSPrintClient.zip)   ### **Redirect the TSPrintDrive in your RDP program** If you have updated TSPrint…"
url: "https://salon-software.com/kb/cloud-printing-not-working-since-mac-os-update-to-catalina-or-newer/"
updated: "2020-07-22"
category: Troubleshooting
tags:
  - desktop
  - hosted
  - remote
---

# Cloud printing not working since Mac OS update to Catalina or newer

**Note:**Be sure to follow these steps in order.

### **Update TSPrint**

Be sure to update/install TSPrint by downloading and installing the newest TSPrint client here: [https://www.terminalworks.com/downloads/tsprint/macosx/TSPrintClient.zip](https://www.terminalworks.com/downloads/tsprint/macosx/TSPrintClient.zip)

 

### **Redirect the TSPrintDrive in your RDP program**

If you have updated TSPrint on your Mac you should now have a TSPrintDrive folder, here's how you redirect that folder to allow the RDP program to properly print in Mac OS Catalina or newer.

![](http://salon-software.com/wp-content/uploads/mac_01-600x492.jpg)

![](http://salon-software.com/wp-content/uploads/mac_02.jpg)

 

### **Log off and back on**

Once you log off and back onto Insight Cloud, your updated TSPrint program should take effect and printing should work properly again.