Support & Updates

We have made an unparalleled commitment to providing excellent customer support for all of our clients…big or small. Our goal is to become a vital partner in the continued success of each business using the Insight software.

When you purchase Insight, we include one full year of unlimited technical support via our toll-free number. When you are comparing support plans make sure they are giving you toll-free support. The fact that we are paying all the long distance charges is a great motivator to make sure we have created the easiest most reliable software available. In most cases you will also notice that our toll-free support package is actually less expensive than our competitors packages where you pay extra for long distance charges.

Another important factor is that you will also receive all of the updates made to Insight for a full year after your purchase absolutely free. These updates add new features (as requested by our clients), improve the software (based on comments from you), and include all of the payroll tax updates (something our competitors like to charge extra for). Our commitment is to continue to improve Insight every day to ensure that we are meeting the changing needs of all our users.

After your first year is complete, you will have the option to renew your contract for another year at the rates listed under Annual Contract in the table below. Simply pay the renewal fee and another full year of toll-free support and software updates are yours. If you choose not to renew, your software will continue to work since you own it and all of the information stored by Insight. We will always be available to offer emergency support for a “per incident” charge and you are free to contact us about purchasing software updates individually.

In many ways, support is almost more important than the software program itself. We take pride in our support department and our clients are thrilled to be treated with dignity and respect and to have their questions and problems dealt with quickly.