Why Insight?

Customer support is vital!

This is another area where almost everyone claims their support is the best. Don't believe any of them...even us. Anyone can say they have great support in a brochure but that doesn't mean it is true. The only true way to know what you are getting with customer support is to put everyone to the test and compare each company. Pick a time in the middle of a day and call each customer support number and ask them to show you how to do something simple like booking an appointment. On March 1 2005, 53% of calls to our customer support line were directly answered by a support rep while 47% were sent to voice mail. Of the customers that had to leave a message, 94% were called back within 30 minutes. On the same day, our sales department spoke to three customers that wanted to look into switching to Insight because the support they were getting from their existing software was brutal. In each case, they were upset with the amount of time it took to have their initial calls returned. Three separate competitors...the best response time was 2 days, the next was 3 days and the worst was over 2 weeks. I can't even guess why it would take that long to return a phone call. So, I ask you this. "When you have a question, how long can you afford to wait?"